Support

Frequently asked questions

Does Thread Nest sync between devices?

No. Thread Nest has no accounts and no sync. Your nest, projects, and patterns live on your device. To move to a new device, back up on the old one and restore on the new one, using the same kind of device: Android backs up to your Google Drive, iPhone and iPad back up to your iCloud Drive. A backup made on Android cannot be restored on iPhone, or the other way around. See Terms, Section 3.

Which thread brands are supported?

The full DMC and Anchor catalogs (1,285 colors) are built in. Brand-to-brand matching, which shows the closest Anchor color for a DMC color and the reverse, is a Premium feature.

How do backups work?

In Settings, tap Back Up Now to save your threads, projects, shopping list, and pattern photos to your own cloud account. Thread Nest can also back up automatically and will remind you when it has been a while. To restore, choose a backup in Settings. Restoring replaces everything currently in the app, and you then close and reopen Thread Nest to finish. Backups live in your Google or iCloud account, not on our servers. Backups are included in the free version.

What is free and what is Premium?

The free version includes 10 threads, 1 project, the full DMC and Anchor catalog, pattern scanning, shopping lists, and backups. Premium unlocks unlimited threads and projects, Visual Color Match, Photo to Pattern, spreadsheet import, and brand-to-brand matching.

How does billing work?

Premium is an in-app subscription through the App Store or Google Play. Apple or Google handles all billing, renewals, and cancellations, so contact the relevant store for refund requests. You can cancel any time in your store subscription settings. See Terms, Section 4.

How accurate is color matching and pattern scanning?

These are best-effort convenience tools — results depend on lighting, camera quality, and pattern legibility. Always verify threads and colors before purchasing. See Terms, Section 5.

Found a bug or have a question?

Email us at contact@catalyst-code.com and we'll get back to you.